1. Reservation Agreement
All agreements are established if all necessary information for the agreement is known by J&S Tours through phone or in writing (fax, e-mail, post).
2. Confirmation
All agreements will be confirmed in writing by J&S Tours. Inaccuracies should be transmitted within 10 days after you submitted your application form. Costs arising from mistakes that are found later than 10 days will be borne by the customer. Modification costs will be Nalf. 50,- for changing any data of third parties.
3. Payment
1- The total amount stated on the invoice must be paid in full before the departure date.
2- A minimum down payment of Nalf. 500,- is required when booking a tour. The required minimum down payment for each tour may vary and will be determined by J&S Tours and communicated to the client.
3- The remaining balance can be paid in installments, but the total amount must be paid at least 2 months before the tour departure date.
4- At least 50% of the total amount must be paid 4 months before the departure date.
5- J&S Tours reserves the right to terminate the agreement in accordance with the applicable cancellation policy if payments are not made on time. Cancellation costs will be charged to the client.
6- The prices listed in the brochure include sales tax (OB). Please note that the price does not cover baggage allowance, gratuities, airport taxes, fuel surcharges, entrance fees for tourist attractions or events, and cancellation insurance. J&S Tours reserves the right to apply surcharges for unforeseen increases in taxes and/or (environmental) charges
4. Excluded / Included
Everything that is included in the price is listed on the invoice. Additionally, the invoice will specify what is not included.
5. Optional Excursions
Optional excursions are delivered by third parties and are local representatives. J&S Tours is just an intermediary and is not responsible for the excursions. Our local representatives reserve the right to change excursions and/or take out the program. It may happen that certain excursions will be canceled because of low participation or bad weather. J&S Tours cannot be held responsible.
6. Delays
It can happen that you are delayed by the weather, strikes, or other things. J&S Tours cannot be held responsible for the delays.
7. Insurances
1- Travel insurance is included. It is only valid during the tour. The conditions of the travel insurance can be requested at J&S Tours.
2- Cancellation insurance is not included. For extended coverage for the cancellation of a trip for unforeseen reasons, the customer may buy cancellation insurance from an insurance company. The cancellation insurance covers the total amount before the tour.
8. Responsibility
1- J&S Tours cannot be held responsible in situations like: a) natural disasters, acts of war, terrorism, and political unrest; b) the trip to the destination and back, transport to the accommodation and back; c) delays and/or damage related to events carried out by third parties such as excursions and activities.
2- J&S Tours is not responsible for the damage referred to in the first paragraph to the extent that it is not due to its fault under the law and in accordance with accepted standards in Curaçao.
9. General Provisions
1- Obvious mistakes in brochures, on the website, on social media, in advertisements, or in written communications do not bind J&S Tours. Prices are subject to change. J&S Tours is not responsible for changes made by third parties to their prices or routes that render the information in our brochures invalid.
2- Prices listed on our website are subject to change without prior notice. While we strive to maintain accurate pricing, fluctuations may occur. For the most current pricing information, please contact us directly.
10. Border Documents
It is the responsibility of the traveler to have valid border documents. J&S Tours has no responsibility if the traveler does not have the required border documents and/or travel documents (e.g., visa) and it causes problems.
11. Responsibility of the Main Booker
The main booker of the tour is responsible for the tour reservation and agrees that he/she is responsible for the payment of the group. All participants are responsible for knowing that the main booker will sign on their behalf and what it entails.
12. Documents to Deliver
1- Every person has to submit a copy of his or her valid passport at least 3 months prior to the departure date. A valid passport must be at least 6 months valid before departure.
2- The traveler is responsible for arranging the required VISA to enter the destination country legally. Upon the client’s request, J&S Tours may assist in arranging a tourist VISA for the traveler for a certain fee.
13. Cancellation Policy
1- The cancellation costs are Nalf. 500 per person.
2- Cancellation between 130 and 110 days before the departure date will cost 50% of the total amount.
3- Cancellation between 109 and 90 days before the departure date will cost 75% of the total amount.
4- Cancellation of 89 days or less before the departure date costs 100% of the total amount.
